An AI chatbot that answers from your own help articles
Switch on the AI assistant and it answers your website visitors 24/7, using only what your Help Center says. When a question needs a person, it hands the chat to your team with a note saying why.
What you get
Answers from your knowledge base
It reads your published Help Center articles and links the article it used. Publish or edit an article and its next answer uses the new version.
Doesn't make things up
It is told never to invent prices, policies or order details. If the articles don't cover it, it says so and brings in the team.
Knows when to hand over
It passes the chat to a person when the visitor asks for one, is upset, or needs something done on their account.
First, or only as backup
Let it answer every new chat first, or only nights, weekends and busy times when no agent is free.
Understands voice notes
With speech-to-text connected, voice notes are written out and the AI answers what was said.
Your choice of AI
Claude, ChatGPT, Gemini, DeepSeek, Grok, Mistral or hundreds more through OpenRouter, on your own API key, so you control the cost.
Questions
Which AI does it use?
The one you choose: Claude (Anthropic), ChatGPT (OpenAI), Google Gemini, DeepSeek, Groq, Mistral, xAI Grok, OpenRouter or any OpenAI-compatible service. You add your own API key and pick the model.
Does it work on WhatsApp and Instagram too?
Yes. The same assistant answers chats from your website, WhatsApp, Messenger and Instagram.
Can my team take over a chat?
Any time. As soon as an agent joins, the AI stops answering that chat.
Every feature, in every package
Packages differ only by team size.
🎉 Launch offer: the first 10 companies get Premium free for 6 months8 spots left →Free
For one person answering their own customers.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API
Basic
For a small team sharing the inbox.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API
Premium
For a support team working across shifts.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API
Business
For larger teams with departments, rules and many agents.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API