Help desk and ticketing that your whole team can share
Email, web forms and chats become tickets in one queue. Assign them, set priorities and deadlines, and let automations do the busywork, with a Help Center so customers can find answers themselves.
What you get
Every channel, one queue
Email replies thread onto the right ticket, and chats can be turned into tickets with one click.
SLAs and business hours
First-reply and resolution targets per priority, with warnings before a target is missed.
Triggers and automations
Route, tag and reply automatically when a ticket arrives, and close tickets that have gone quiet.
Macros
One click to reply, set the status and priority, add tags and assign the ticket.
Help Center and customer portal
A searchable knowledge base at your own address, where customers also track their requests.
Reports and satisfaction
Response and resolution times, agent performance, satisfaction surveys and search terms people couldn't find.
Questions
Can customers reply by email?
Yes. Their email replies land on the same ticket, and quoted text is removed.
Is there an API?
Yes, a REST API and webhooks, so you can connect your own systems.
Can I separate departments?
Yes. Create groups like Sales and Support, and route chats and tickets to them.
Every feature, in every package
Packages differ only by team size.
🎉 Launch offer: the first 10 companies get Premium free for 6 months8 spots left →Free
For one person answering their own customers.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API
Basic
For a small team sharing the inbox.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API
Premium
For a support team working across shifts.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API
Business
For larger teams with departments, rules and many agents.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API