WhatsApp, Instagram and Messenger in one shared inbox
Stop passing one phone around. Messages from WhatsApp, Instagram Direct and Facebook Messenger arrive in the same live chat inbox as your website chats, and any agent can answer.
What you get
One inbox for every channel
Website, WhatsApp, Messenger and Instagram side by side, each marked with where it came from.
The whole team, one number
Every agent answers from their own login. Chats are shared out automatically, and you can transfer them.
Photos, files and voice notes
Customers' pictures, documents and voice notes come in with the message. Agents can send files back.
AI answers here too
The AI assistant can reply on WhatsApp, Instagram and Messenger just like on your website.
Official Meta APIs
Connected through the WhatsApp Business Platform and the Messenger Platform, using your own Meta app.
Never miss a failed message
If a reply can't be delivered, for example after WhatsApp's 24-hour window, the agent sees why in the chat.
How to set it up
- Step 1
Create a Business app at developers.facebook.com and add WhatsApp, Messenger or Instagram.
- Step 2
Paste the webhook address and verify token from Channels into your Meta app.
- Step 3
Save your app secret and access token in Channels. New messages appear in your inbox.
Questions
Do I need the WhatsApp Business API?
Yes. It connects through Meta's official WhatsApp Business Platform with your own Meta app. The Channels page walks you through it.
Can I reply after 24 hours?
WhatsApp only allows free-form replies within 24 hours of the customer's last message. After that, ask them to message you again.
Is Instagram included in every package?
Yes. Every channel is in every package, including the Free one.
Every feature, in every package
Packages differ only by team size.
🎉 Launch offer: the first 10 companies get Premium free for 6 months8 spots left →Free
For one person answering their own customers.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API
Basic
For a small team sharing the inbox.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API
Premium
For a support team working across shifts.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API
Business
For larger teams with departments, rules and many agents.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API