Voice notes and video calls, right inside the chat
Some questions are easier to say than type. Visitors can record a voice note from the chat on your website, and your agents can move to a voice or video call with one click.
What you get
Voice notes from the widget
A microphone button in the chat. Visitors record up to two minutes and send it like a message.
Written out automatically
Connect a speech-to-text service and each voice note shows its text, so agents can read instead of listen.
WhatsApp voice notes too
Voice notes from WhatsApp, Messenger and Instagram arrive in the inbox and are written out the same way.
Voice and video calls
Start a call from the chat. It runs in the browser for agent and visitor, with nothing to install.
Screen sharing
Share a screen during a call to show the customer exactly where to click.
Logged in the chat
Calls started, answered, missed and their length are recorded in the conversation.
Questions
Which speech-to-text services work?
Any service with the OpenAI-style transcription API, such as OpenAI or Groq. You add your own key.
Do calls need an app?
No. Calls work in modern browsers on desktop and mobile, over a secure connection.
Can the AI answer a voice note?
Yes. Once the voice note is written out, the AI assistant answers what was said.
Every feature, in every package
Packages differ only by team size.
🎉 Launch offer: the first 10 companies get Premium free for 6 months8 spots left →Free
For one person answering their own customers.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API
Basic
For a small team sharing the inbox.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API
Premium
For a support team working across shifts.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API
Business
For larger teams with departments, rules and many agents.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API