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Guides for teams that talk to customers
Live chat, WhatsApp and SMS support, AI chatbots and faster answers, explained plainly.
Live chat
Oct 7, 2026 · 3 min read
Proactive Live Chat: 7 Triggers That Start the Right Conversations
Proactive chat starts the conversation before the visitor asks. Here are seven triggers that help instead of annoy, with example messages for each.
Read the guide →Heatmaps · 3 min
How to Read a Website Heatmap: Clicks, Attention and Scroll Maps
A practical guide to reading website heatmaps: what click, attention and scroll maps show, the patterns to look for, and how to turn them into fixes.
Oct 6, 2026Heatmaps · 3 min
What Are Rage Clicks? How to Find and Fix Them
Rage clicks are repeated clicks on something that doesn't respond. Learn what causes rage clicks, how to find them on your site, and how to fix them.
Oct 5, 2026