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Guides for teams that talk to customers

Live chat, WhatsApp and SMS support, AI chatbots and faster answers, explained plainly.

How to Read a Website Heatmap: Clicks, Attention and Scroll Maps

A practical guide to reading website heatmaps: what click, attention and scroll maps show, the patterns to look for, and how to turn them into fixes.

Rage clicks are repeated clicks on something that doesn't respond. Learn what causes rage clicks, how to find them on your site, and how to fix them.