Guides for teams that talk to customers
Live chat, WhatsApp and SMS support, AI chatbots and faster answers, explained plainly.
Proactive Live Chat: 7 Triggers That Start the Right Conversations
Proactive chat starts the conversation before the visitor asks. Here are seven triggers that help instead of annoy, with example messages for each.
Read the guide →Live Chat Best Practices: 12 Tips for Faster, Friendlier Support
Twelve live chat best practices for small support teams: reply speed, tone, handovers, saved replies, closing chats well, and what to measure.
Oct 7, 2026Free Live Chat Software: 9 Features That Actually Matter
Choosing free live chat software for your website? These are the nine features that make a real difference to customers and your team, and what to skip.
Oct 5, 2026How to Add an AI Chatbot to Your Website That Doesn't Make Things Up
An AI chatbot for your website can answer customers 24/7, if it uses your own content and hands over to people. Here's how to set it up safely.
Oct 5, 2026How to Reduce First Response Time: 8 Practical Fixes
First response time is how long customers wait for a first reply. These eight practical fixes help small support teams cut it, without hiring more people.
Oct 5, 2026