Frequently asked questions

Yes. The Free package is free forever for one agent, with every feature, and sign-up never asks for a card. Basic and Premium add more agents when your team grows.

Create a workspace, copy the one-line snippet from Chat widget → Install, and paste it before </body> on your site. It works on any site that lets you add a script tag, including WordPress, Shopify, Wix and plain HTML.

No. The chat script loads asynchronously, after the rest of your page, so it doesn't hold up your content.

Yes. Install the WordPress plugin and your chat code is filled in for you, with options to hide the chat on chosen pages or for logged-in users. On Shopify, turn on the app embed in the theme editor, or paste the one-line snippet into theme.liquid.

Yes. Add each website to give it its own design, greeting and chatbot flow. Every chat shows which website it came from, and they all arrive in the same inbox.

While a visitor is typing in the chat, your agents see the message forming before it is sent, so they can start on the answer early. Drafts are only ever shown to your own team.

Yes. Connect your Meta app under Channels and those messages arrive in the same inbox as your website chats, where any agent or the AI assistant can reply.

Yes. Your agents and visitors can start a voice or video call, and share their screen, right inside the chat window. Nothing to install on either side.

Yes. Add agents and admins, group them into departments, transfer chats between them and let new chats go to whoever is free. How many agents you can add depends on the package.

The widget turns into a short contact form, and every message becomes a ticket you can answer by email. You can also let the AI assistant answer at night, at weekends and whenever no agent is free.

Yes. Proactive invitations can open the chat after a few seconds on a page, when someone scrolls, when they're about to leave, or when they rage-click something that isn't working.

Yes, on the website chat and on WhatsApp, Instagram and Messenger. Agents can send files back. With speech-to-text connected, voice notes are written out so agents (and the AI) can read them.

Yes. The agent dashboard works in your phone's browser and can send push notifications for new chats. You can also connect Slack and reply to visitors straight from a Slack thread.

Yes. Set your available times and visitors can book a slot from the chat or from your booking link. New bookings are emailed to you.

Yes. The AI assistant answers visitors from your published Help Center articles and hands the chat to your team when it should. Use your own API key from Claude, ChatGPT (OpenAI), Google Gemini, DeepSeek, Grok, Mistral and more.

Not to us. You connect your own API key from Claude, ChatGPT, Gemini or another provider (or hundreds of models through OpenRouter) and pay that provider directly for what you use, so you control the cost.

It is told never to invent prices, policies or order details. It answers from your published Help Center articles, links the article it used, and hands the chat to your team when the articles don't cover the question or the visitor asks for a person.

Yes, once you connect Shopify or WooCommerce. Agents see a customer's latest orders next to the chat, and the AI can share live order status and tracking. It asks for the order number first unless the customer's identity is verified.

Yes. Emails, web forms and chats become tickets in one queue, with assignment, priorities, SLAs, triggers, automations and macros. A chat can be turned into a ticket with one click.

Yes. Publish articles in a searchable Help Center, with a customer portal where people submit and track their requests. The AI assistant answers from the same articles.

Yes. Get chat alerts in Slack or reply from it, send events to Zapier, or build your own integration with the REST API and webhooks. Chats started and leads captured can be sent to Google Analytics 4 and the Facebook Pixel.

Response and resolution times, agent performance, SLA results, satisfaction ratings from chats and from the survey sent after a ticket is solved, and the Help Center searches that found nothing.

The chat script records where visitors click, where they stop scrolling to read, and how far down each page they get. It never records what people type or form contents, it respects the browser’s Do Not Track setting, and an admin can switch recording off at any time. Each visitor's own heatmap can be opened from a chat with them. Data is deleted after 90 days.

Yes. Every workspace has its own agents, customers, chats, tickets and Help Center, and no other company can see them.