Customer support software for SaaS teams
Help trial users get started, answer how-to questions from your docs and keep bug reports organised. Customer support software for SaaS that combines live chat, a help center, an AI assistant and tickets in one place.
The challenge
Trials that stall
Users who get stuck in the first days rarely ask for help; they just stop logging in.
The same how-to questions
Your team answers questions the docs already cover, again and again.
Bugs lost in chat
Problem reports arrive in chat and email, and nobody tracks them to the end.
How Helpdesk helps saas & software teams
AI answers from your docs
The AI assistant answers from your Help Center articles, links the article it used and hands over when it should.
Learn more →A searchable Help Center
Publish guides and see which searches found nothing, so you know what to write next.
Learn more →Tickets with SLAs
Turn a chat into a ticket in one click, with priorities, SLAs and automations.
Learn more →Screen sharing in the chat
Start a voice or video call with screen sharing in the browser to walk users through a setup.
Learn more →Slack, Zapier and an API
Get alerts or reply from Slack, and connect your own tools with webhooks and the REST API.
Get set up in an afternoon
- Step 1
Add the chat snippet to your app and marketing site.
- Step 2
Publish your top 20 help articles and switch on the AI assistant.
- Step 3
Set up SLAs and routing for bugs, billing and how-to questions.
- Step 4
Connect Slack so the team sees new chats where they already work.
Questions
Can we put the chat inside our app?
Yes. The chat is one script tag, so it works in a web app as well as on your marketing site. You can also open and close it from your own code.
Which AI models can we use?
Claude, ChatGPT, Gemini, DeepSeek, Grok, Mistral or hundreds more through OpenRouter, on your own API key.
Does it connect to Slack?
Yes. Get alerts for new chats in Slack, or set it up two-way and reply to visitors from a Slack thread.
Every feature, in every package
Packages differ only by team size.
🎉 Launch offer: the first 10 companies get Premium free for 6 months8 spots left →Free
For one person answering their own customers.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API
Basic
For a small team sharing the inbox.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API
Premium
For a support team working across shifts.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API
Business
For larger teams with departments, rules and many agents.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API