Live chat for hotels and travel businesses
Guests ask about availability, transfers and check-in times from every time zone. Live chat for hotels and travel companies answers them on your website, WhatsApp and Instagram, around the clock with an AI assistant, from one shared inbox.
The challenge
Every time zone
Questions arrive while your team sleeps, and guests book elsewhere if nobody answers.
WhatsApp before and during the stay
Guests expect to message on WhatsApp, but one phone can't serve a whole team.
Repeated questions
Parking, breakfast times and check-in rules are asked again and again.
How Helpdesk helps travel & hospitality teams
AI around the clock
The AI assistant answers from your articles at any hour and hands over to the team in the morning.
Learn more →WhatsApp, Instagram and Messenger
Every guest message in one inbox, answered by the whole team.
Learn more →Photos and voice notes
Guests send pictures and voice notes; voice notes can be written out automatically.
Invitations on booking pages
Open the chat on room and tour pages, or when a visitor is about to leave.
Learn more →Saved replies
Answer check-in, parking and transfer questions in one click.
Bookings in Google Analytics
Send chats and leads to GA4 and the Facebook Pixel to see which campaigns bring enquiries.
Get set up in an afternoon
- Step 1
Add the chat to your booking website.
- Step 2
Connect WhatsApp, Instagram and Messenger.
- Step 3
Write help articles for check-in, parking, transfers and cancellations.
- Step 4
Switch on the AI assistant for nights and busy times.
Questions
Can the AI answer guests at night?
Yes. It answers from your published articles at any hour and passes the conversation to your team when a person is needed.
Can guests send voice notes?
Yes, on WhatsApp and the website chat. With speech-to-text connected, voice notes are written out for your team.
Does WhatsApp have rules we should know?
Yes. You can reply freely within 24 hours of the guest's last message; after that, WhatsApp only allows approved template messages.
Every feature, in every package
Packages differ only by team size.
🎉 Launch offer: the first 10 companies get Premium free for 6 months8 spots left →Free
For one person answering their own customers.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API
Basic
For a small team sharing the inbox.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API
Premium
For a support team working across shifts.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API
Business
For larger teams with departments, rules and many agents.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API