Live chat for car dealerships
Car buyers research online and want answers about stock, prices and finance before they visit. Live chat for car dealerships turns inventory views into conversations, books test drives in the chat and lets you show a car on a video call.
The challenge
Buyers who never call
Many shoppers would rather message than phone, and leave if there's no chat.
Questions about one car
Buyers want details, photos and a walk-around of a specific vehicle.
Service and sales mixed up
Service bookings and sales enquiries arrive in the same place.
How Helpdesk helps automotive teams
Book test drives in the chat
Set available times and buyers book a slot from the chat or your booking link.
Video calls from the chat
Show a car on a video call that starts right in the chat window, nothing to install.
Learn more →Invitations on inventory pages
Open the chat after a buyer has spent time on a vehicle page.
Learn more →Sales and service departments
Route chats to the right team and transfer them when needed.
AI after hours
The AI assistant answers opening hours, finance basics and service questions from your articles.
Learn more →Get set up in an afternoon
- Step 1
Add the chat to your website.
- Step 2
Create departments for sales and service.
- Step 3
Set test-drive hours for meeting booking.
- Step 4
Connect WhatsApp and SMS for follow-ups.
Questions
Can buyers book a test drive from the chat?
Yes. Set your available times and buyers can book from the chat or your booking link. New bookings are emailed to you.
Can we show a car on video?
Yes. Agents and visitors can start a voice or video call right inside the chat window, with nothing to install.
Can sales and service have separate queues?
Yes. Group agents into departments and route each chat to the right one.
Every feature, in every package
Packages differ only by team size.
🎉 Launch offer: the first 10 companies get Premium free for 6 months8 spots left →Free
For one person answering their own customers.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API
Basic
For a small team sharing the inbox.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API
Premium
For a support team working across shifts.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API
Business
For larger teams with departments, rules and many agents.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API