Live chat for e-commerce that helps you sell
Answer sizing, delivery and returns questions while shoppers are still deciding. Live chat for e-commerce brings your website chat, WhatsApp, Instagram and Messenger into one inbox, with each customer's orders right next to the conversation.
The challenge
Questions at checkout
Shoppers who can't find delivery costs or return rules leave instead of asking.
“Where is my order?”
Order-status questions fill the inbox and take time away from shoppers who want to buy.
Messages everywhere
Instagram DMs, WhatsApp and email each live in a different app, so replies get missed.
How Helpdesk helps e-commerce teams
Orders next to the chat
Connect Shopify or WooCommerce and agents see the customer's latest orders, matched by email or WhatsApp/SMS number.
AI that tracks orders
The AI assistant can share live order status and tracking, asking for the order number first unless the customer is verified.
Learn more →Proactive invitations
Open the chat on product and cart pages, when someone is about to leave, or when they rage-click.
Learn more →Instagram and WhatsApp in one inbox
Product questions from DMs and WhatsApp land next to your website chats.
Learn more →Heatmaps for your store
See where shoppers click, how far they scroll and where they get frustrated.
Learn more →Sales events in Google Analytics
Chats started and leads captured can be sent to GA4 and the Facebook Pixel.
Get set up in an afternoon
- Step 1
Add the chat with the Shopify app embed, the WordPress plugin for WooCommerce, or one line of code.
- Step 2
Connect your store under Integrations so orders show next to each chat.
- Step 3
Write help articles for delivery, returns and sizing, and switch on the AI assistant.
- Step 4
Turn on a proactive invitation for your product and cart pages.
Questions
Does it work with Shopify and WooCommerce?
Yes. Add the chat with the Shopify app embed or the WordPress plugin, and connect your store so agents and the AI assistant can see orders.
Can the AI answer order-status questions?
Yes. With your store connected, it can share live order status and tracking. It asks for the order number first unless the customer's identity is verified.
Can we answer Instagram DMs from the same place?
Yes. Instagram, WhatsApp and Messenger messages arrive in the same inbox as your website chat.
Every feature, in every package
Packages differ only by team size.
🎉 Launch offer: the first 10 companies get Premium free for 6 months8 spots left →Free
For one person answering their own customers.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API
Basic
For a small team sharing the inbox.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API
Premium
For a support team working across shifts.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API
Business
For larger teams with departments, rules and many agents.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API