Live chat for education and admissions teams
Applicants and students have questions at all hours: deadlines, fees, courses, logins. Live chat for education answers them on your website, WhatsApp and SMS, routes each chat to the right department and puts common answers in a searchable help center.
The challenge
Peaks around deadlines
Admissions and enrolment weeks bring far more questions than the team can answer.
Many departments
Admissions, finance and IT each need their own questions, but students don't know who to ask.
Questions at night
Students study and apply in the evening, when offices are closed.
How Helpdesk helps education teams
Departments and routing
Group agents into departments, let visitors choose, and transfer chats between teams.
A help center for students
Publish answers about deadlines, fees and systems, with a portal where students track their requests.
Learn more →AI for busy weeks
The AI assistant answers from your articles during peaks and at night, and hands over when needed.
Learn more →WhatsApp and SMS
Reach applicants on the channels they use, from the same inbox as your website chat.
Learn more →Video calls with screen sharing
Walk a student through a portal or an application from the chat window.
Learn more →Book advice sessions
Let applicants book a call or a visit from the chat.
Get set up in an afternoon
- Step 1
Add the chat to your website and student portal.
- Step 2
Create departments for admissions, finance and IT.
- Step 3
Publish your most-asked questions in the Help Center.
- Step 4
Switch on the AI assistant for evenings and deadline weeks.
Questions
Can different departments answer their own chats?
Yes. Group agents into departments, route chats to the right one and transfer chats between them.
Can we use it on more than one website?
Yes. Add each website, such as the main site and a course portal, with its own design, greeting and chatbot flow.
Can students message us on WhatsApp?
Yes. WhatsApp, SMS, Instagram and Messenger arrive in the same inbox as your website chat.
Every feature, in every package
Packages differ only by team size.
🎉 Launch offer: the first 10 companies get Premium free for 6 months8 spots left →Free
For one person answering their own customers.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API
Basic
For a small team sharing the inbox.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API
Premium
For a support team working across shifts.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API
Business
For larger teams with departments, rules and many agents.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API