Live chat for law firms and professional services
Prospective clients want to know if you can help before they pick up the phone. Live chat for law firms, accountants and consultancies answers first questions, collects the details you need and books a consultation in the chat.
The challenge
Enquiries that go cold
A contact form answered two days later has often already been answered elsewhere.
Unqualified calls
Partners spend time on enquiries outside your practice areas.
Client questions by email
Status questions from existing clients fill inboxes and get lost.
How Helpdesk helps professional services teams
Pre-chat questions
Ask for a name and email before the chat starts, and let visitors pick the right department.
Learn more →Book consultations
Visitors book a consultation from the chat or your booking link; bookings are emailed to you.
Tickets for client requests
Turn conversations into tickets with owners, priorities and SLAs.
Learn more →Departments
Route enquiries to the right practice area or team.
Offline messages become tickets
Out of hours, the chat becomes a form and every message becomes a ticket.
Separate, private workspace
Your agents, clients, chats and tickets are kept in your own workspace, invisible to other companies.
Get set up in an afternoon
- Step 1
Add the chat to your website.
- Step 2
Set pre-chat questions and departments for each practice area.
- Step 3
Set consultation hours for meeting booking.
- Step 4
Use tickets and SLAs for existing clients' requests.
Questions
Can visitors book a consultation in the chat?
Yes. Set your available times and visitors can book from the chat or your booking link.
Is our data kept separate?
Yes. Every workspace has its own agents, customers, chats, tickets and Help Center, and no other company can see them.
What happens to enquiries outside office hours?
The chat becomes a short form and every message becomes a ticket you can answer by email.
Every feature, in every package
Packages differ only by team size.
🎉 Launch offer: the first 10 companies get Premium free for 6 months8 spots left →Free
For one person answering their own customers.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API
Basic
For a small team sharing the inbox.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API
Premium
For a support team working across shifts.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API
Business
For larger teams with departments, rules and many agents.
- ✓Live chat widget with voice & video calls
- ✓Tickets with SLAs, triggers and automations
- ✓Help Center and customer portal
- ✓Website heatmaps and rage-click detection
- ✓Chat history, reports and the REST API