Guides for teams that talk to customers
Live chat, WhatsApp and SMS support, AI chatbots and faster answers, explained plainly.
How to Add Live Chat to WordPress (Plugin or Code, in 5 Minutes)
Two ways to add free live chat to a WordPress site: a plugin or a single line of code. Step-by-step setup, WooCommerce tips, troubleshooting, and what to do onc
Read the guide →Shopify Live Chat: How to Add a Chat Button That Sells
How to add live chat to your Shopify store with an app embed or one line in theme.liquid, and how to use it to answer pre-sale questions, recover carts and sell
Oct 19, 2026How to Convert Website Visitors Into Customers With Live Chat
How live chat turns website visitors into customers: where to place it, when to start a conversation, what to say, pre-sale reply templates, and how to measure
Oct 10, 2026Proactive Live Chat: 7 Triggers That Start the Right Conversations
Proactive chat starts the conversation before the visitor asks. Here are seven triggers that help instead of annoy, with example messages, settings and how to m
Oct 4, 2026Instagram DMs for Customer Service: How to Manage Them as a Team
Instagram DMs are a busy support channel. Here's how to answer them as a team: what you need, the messaging window rules, reply templates and habits that keep r
Oct 1, 2026How to Read a Website Heatmap: Clicks, Attention and Scroll Maps
A practical guide to reading website heatmaps: what click, attention and scroll maps show, the patterns to look for on each, and how to turn them into fixes.
Sep 30, 2026What Are Rage Clicks? How to Find and Fix Them
Rage clicks are repeated clicks on something that doesn't respond. Learn what causes rage clicks, how to find them on your site, how to fix them, and how to hel
Sep 25, 2026